I have a self hosted jira instance. I want to set up service desk, but I don't want the clients who will be using service desk to have direct access to my network or jira instance. Is there a way to use a cloud hosted instance of service desk and give it the ability to push tickets into the locally hosted instance? And then have the local instance update the tickets in service desk?
Essentially, is there a way to have a local jira and cloud service desk act like local install of each?
Yes, there are some options with plugins. Please see link for details:
Hope this helps.
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