Is it possible to connect a cloud hosted instance of Jira Service Desk with a self hosted jira?

Question

I have a self hosted jira instance. I want to set up service desk, but I don't want the clients who will be using service desk to have direct access to my network or jira instance. Is there a way to use a cloud hosted instance of service desk and give it the ability to push tickets into the locally hosted instance? And then have the local instance update the tickets in service desk?

Essentially, is there a way to have a local jira and cloud service desk act like local install of each?

Andriy Dekhtyar _Rozdoum_ · Answer

Hi @Tom D_Eletto

Depends on what you need to do. On top of what Benjamin suggested - I may advice taking a look at our addon - Watchtower - Bridge for multiple Jiras. It may allow to achieve visibility of remote instance within fraction of time

Regards

Andrey

Benjamin_tmh9yg · Answer

Hi @Tom D_Eletto

Yes, there are some options with plugins. Please see link for details:

https://community.atlassian.com/t5/Jira-questions/Sync-between-JIRA-Cloud-and-JIRA-Server-intances/qaq-p/24837

Hope this helps.