We have a status of "waiting on customer" if we ask the requestor a question that we need an answer to before proceeding. Customer will receive an initial notification of the new status along with the question we asked. If customer fails to respond, would it be possible to automate a reminder notification to customer asking them to update their ticket, such as for any tickets that are in waiting for customer status without any update for more than 7 days, send an email notification out to the requestor?
There are several ways to accomplish this and I can sum it up with the following:
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot