Internal Comment tab not showing for Service Desk-enabled Projects

All, when we first installed Service Desk 2.0, we saw the separate tabs for internal and external comments in service desk-enabled projects.  We are suddenly (just reported by our service desk team) no longer seeing the tabs.  Anyone know why that might be?  We're using Service Desk 2.0.4 with JIRA 6.3.7.  I don't see anything in the release notes that would explain this.

3 answers

not sure whether this will end up being related, but I also opened a new comment related question yesterday. just FYI.

https://answers.atlassian.com/questions/11442107

 

Saw you question, Paul. Seems to be a different issue, but, you're correct in that they may turn out to be related.

Service Desk Agents would be able to see both tabs, but Collaborators (https://confluence.atlassian.com/display/SERVICEDESK/Collaborator) will only be able to write Internal Comments.

Apart from this, the tabs also would not be visible on a v1 type license.

All, turns out we are using version 2.1.1, but our license got reverted to the 100 user license we had previously, versus the 50 agent license we purchased in October.  Not sure how the license reverted – whether it was a bug during an upgrade or something, but we're keeping an eye on it.

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