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Increase Description field character size



Thanks in advance.


I am creating tickets using Jira Cloud REST API and getting below error:

 => NOK (key='description', reason='The entered text is too long. It exceeds the allowed limit of 32,767 characters.')

Is any way to increase description field character size.

This doesn't tell about text fields as in Server 7.13 version supports


3 answers

1 accepted

0 votes
Answer accepted

Hi Prashant, I think this was already answered in this question:

There is an open feature request for this setting in Cloud, I think what you can do now is vote and hope for it, and manage this in the API, as suggested you can truncate the text, or put the text into a file and attach to the ticket.

Best regards

0 votes


0 votes


You should set 0 for the jira.text.field.character.limit in the advanced settings.

There is no such option in Advanced Settings.

I am using Jira Cloud not hosted server.

Did you resolve this? I am facing the same problem, can't find the jira.text.field.character.limit in the advanced settings.

Like Arun Kumar likes this

@Yamini Dandamudi Which Jira you are using Cloud or Server.


In Jira Cloud there is no such setting. You can find  jira.text.field.character.limit only in Server edition that hosted in-house.


You can vote this question if using Jira Cloud -

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