Richard is right, it is not possible to send a personal message to the assignee. The notifications can only be send in a room. The workaround is to create a room with only one person inside, but it is quite cumbersome.
In the future we might consider expanding the possible scenarios to allow personal notifications functionality but unfortunately it is not something we have planned in a short term.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...
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