Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

How to recover a deleted issue?

Youki
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 19, 2022

Hello Atlassian Community, 

how do I recover an issue that has been deleted, yesterday? 

https://hypothetic.atlassian.net/browse/SR-142

Kind regards

Y

2 answers

1 vote
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 19, 2022

Welcome to the Atlassian Community!

You will need to go to the backup you took before you deleted it, restore that to a temporary server installation, dig up the issue details you want to restore and work out the best way to re-enter a new issue based on them.  (Or you could restore the whole backup, but that will destroy all the work you've done since you took it).

Restoring an issue in Jira is a non-trivial task.  It is why every admin disallows "delete issue" permission to everyone by default.

I am going to assume you don't have a backup - your only option in this case is to reconstruct a new issue from any information you have about the deleted one - emails, reports etc.

0 votes
Mehmet A _Bloompeak_
Atlassian Partner
May 19, 2022

Hi @Youki

Welcome to Atlassian Community!

By default, Jira does not track deleted issues and deleted issues are lost forever. To prevent it happening again, for Jira cloud you can try Restore Deleted Issues app developed by our team.

After you installed this app,

. Both bulk and single issue deletions are logged.

. You can see when and by whom issues are deleted.

. You can recover summary, description, comments except attachments.

Below you can find an article about tracking and restoring deleted issues in Jira.

How to Track and Restore Your Deleted Issues in Jira

Hope it helps.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events