How to make resolution field optional while creating the ticket

khushboo_puri
Contributor
October 29, 2024

Can we make resolution field optional while creating the ticket in Jira DC?

Even if we select any value for eg completed while creating ticket,it shows unresolved when ticket is created

2 answers

0 votes
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 29, 2024

Hello @khushboo_puri 

The Resolution should only be set when the issue is transitioned to a "done" (green) status.

When the Resolution field appears on a screen a value must be selected. You can't make that field optional.

Why do you want to set the Resolution while the issue is being created? What problem are you trying to address with this implementation?

 

0 votes
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 29, 2024

Hello, Good day. You need to remove the "resolution" field from create issue screen.

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