We would like to have 2 different issue types for reporting bugs in our JIRA project. Internal team members would raise 'Bugs', which are against unreleased software. External users would raise 'Trouble reports' that are against released software.
I don't want the external users to be offered issue type 'Bug' when they create an issue.
How would i do this? Should I use a field configuration scheme?
There's no way to do this natively - if you can create an issue in a project, then you can select any of the issue types in that project. Consider splitting it into two projects (keeping both on the same boards if you're using JIRA Software)
There are some tricks you can use to prevent the users creating the wrong type, but that approach annoys them because they get to fill in all their data and then aren't able to complete it and have to start again.
Another option would be to put a validator on the Create Issue transition of the workflow which checks the group of the user and the issue type and fails if a user from the "external" group tries to create "Bug" issue. They will still be able to see the "Bug" in the dropdown but will not be able to create issues effectively.
Boris, you suggested putting a validator on the Create Issue transition which checks the group of the user and the issue type. This is new to me. I tried creating a validator in my workflow but I seem to only have the option to validate against a permission, not a user group/issue type. How would I do the latter?
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