Hello everyone,
At the request of our client, I would like to ask if it is possible that when an agent adds a comment, the user's name does not appear in the notification email that the customer receives.
Thanks in advance.
Regards,
Christina
Refer to the below post which is directly relevant to the context of hiding an agent's name in Jira notification emails.
It also highlights known limitations, such as restrictions in Jira Service Desk (Cloud version) and the tendency of customer notifications to ignore default system settings.
The post provides multiple perspectives and potential ideas, making it a highly relevant resource for addressing the issue of hiding agent names in email notifications.
Solved: Is there a way to remove the agents name from the ...
Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards
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