How to hide agent name for comment reply notification on JIRA

Christina Flegka
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September 10, 2024

Hello everyone,

At the request of our client, I would like to ask if it is possible that when an agent adds a comment, the user's name does not appear in the notification email that the customer receives.

Thanks in advance.

 

Regards,
Christina

1 answer

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Humashankar VJ
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November 26, 2024

Hi @Christina Flegka 

Refer to the below post which is directly relevant to the context of hiding an agent's name in Jira notification emails.

  • Community forum thread discusses methods to remove or replace an agent's name in email notifications, aligning your query.
  • The thread offers valuable insights, including potential solutions such as modifying project email settings, using third-party marketplace add-ons, and recommended approaches like modifying the email format.

It also highlights known limitations, such as restrictions in Jira Service Desk (Cloud version) and the tendency of customer notifications to ignore default system settings.

The post provides multiple perspectives and potential ideas, making it a highly relevant resource for addressing the issue of hiding agent names in email notifications.

Solved: Is there a way to remove the agents name from the ...

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

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