We are running JIRA Service Desk 2.5.2 and JIRA 2.5.2.
By default, we are receiving emails for the following workflow state changes:
Confirmed Yes Yes
InProgress Yes Yes
Resolved Yes Yes
Closed Yes Yes
What is the correct way to disable the confirmed and resolved notifications for both users?
I tried the following steps but they did not work:
I changed the event for the confirmed and closed transitions to a new non-active event; this stopped the confirmed and resolved notifications being received by the agent, but not by the reporter (who continued to receive all 4 emails).
Notice that the notification scheme is only available for the users who can access your JIRA instance as your Service Desk Agent.
It seems that the reporter is your customer who only have access to the Customer Portal, so the notification scheme won't be applicable to these users (Service Desk Customers). Please, check in the following link the default Service Desk notifications to your customers for a better understanding:
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