How to add another contact to Reporter's field

Kehinde Odebo - QPBAB October 16, 2023

As a IT Project Manager that creates Epic/Story in jira, I want to be able to add stakeholder's contacts to Reporter's field. This will able the stakeholder to get automation response when the task is completed/Done

3 answers

0 votes
Kehinde Odebo - QPBAB October 17, 2023

Appreciate the suggestion. I hope the custom field can populate contact list, so to easily select the stakeholders, Thanks

0 votes
Trudy Claspill
Community Leader
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October 16, 2023

Hello @Kehinde Odebo - QPBAB 

Welcome to the Atlassian community.

Are the stakeholders licensed users of Jira with required permissions to view the issues in the project? If so, you can simply add the Stakeholders' names as Watchers of the issue, and ensure that the Notifications for the project are set to notify Watchers when an issue is resolved.

Kehinde Odebo - QPBAB October 17, 2023

What I'm trying to accomplish is, if possible, a one way automation that sends two fields (Description and Done) to stakeholders for update when the request is marked Done. Thought?

Mikael Sandberg
Community Leader
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October 17, 2023

If those stakeholders have access/accounts on your instance then the user picker field will work. If the stakeholders are external with no access to your instance then you would have to use a text field that you can enter their emails in, and then the automation can parse those out.

Kehinde Odebo - QPBAB October 17, 2023

I will follow-up for further suggestion. Many thanks!

0 votes
Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 16, 2023

Hi @Kehinde Odebo - QPBAB,

Welcome to Atlassian Community!

The reporter field is a single user picker field so you cannot add multiple users to it. What you can do is create a new custom field for stakeholders that is a multi select user field, you can then use that to notify your stakeholders either by automation or updating your notification scheme.

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