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How do I disable keyboard shortcuts in cloud based Jira?

I'm using Jira hosted by Atlassian and I can't figure out how to disable keyboard shortcuts.

2 answers

7 votes
Matt Tse
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jul 22, 2020

Hi everyone,

Thanks for the lively discussion about keyboard shortcuts! My name’s Matt and I’m one of the product managers in Jira Cloud. My team picked this problem up and have just started to roll out a feature that will allow users to enable/disable shortcuts at a per-user level.

enable and disable keyboard shortcut.png

See the attached screenshot of what this will look like. We were constrained by time so we decided to put it into the keyboard shortcut (Shift + ?) dialog for now. We believe this will address the problem and in the future, we will consider adding it inside the user profile page.

As of this afternoon, it will be available to 5% of Jira Cloud customers and we aim to get this rolled out to 100% in early August.

Kind regards,

@Matt Tse any thoughts on the issue pointed out above?

Matt Tse
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Sep 02, 2020

Hi @Calvin Hohener ,

Apologies for the delayed response. Missed your original comment.

The keyboard shortcut dialog can also be accessed from the ? menu located at the top right of the page. Screen Shot 2020-09-03 at 10.09.04 am.png

Regarding the disabling of markup shortcuts, I wasn't able to reproduce this on my machine. Could you share more details with me? Browser information and version as well as any steps you went through.



Like # people like this

What is the current state of the feature?

I can't manage to open the dialog or find it in the profile.

I only want my CMD+F back. If you allow my feedback, hijacking native shortcuts is a poor design choice as is steals well known features.


My use case:

I in the backlog full of tickets. I wanna see where a specific ticket is relative to the others. I used to hit CMD+F, search for the ticket and can spot where it is without filtering other tickets out.

Now, CMD+F takes me to the Jira's search box that has a different behavior and filter tickets out - not what I intended to do.

2 votes
Kirubel Tesfaye
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 31, 2018

Hi @David Buser,

I also needed to disable the keyboard shortcuts..but for some reason I can't. I even followed the step in the documentation and the disable feature is missing. @renan_andrade reported this issue and you could vote for this issue in the link below.

Deleted user Oct 29, 2019

It's very annoying that they put this in the "we'll develop this features if there's enough interest" when Jira used to have this feature and they removed it.

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