How could I setup a custom field to track downtime service by component?

Question

Hi everybody,

I already setup a new service desk with Jira, and I'm looking for custom field and report/gadgets to track service downtime by components. So I setup components with my services and create a new custom field (service downtime) now I want see downtime by components. How could I do it?

What I need?

- A customer field to agent set it up

- A gadget or report to see the results

Regards.

image2016-10-27 16:53:55.png

Meck · Answer

Hi Jack,

I need see the sum of one field. But 2-D show the total of issues by 2-D.

A need something like that:

image2016-10-27 16:53:55.png

but I want see downtime service.

Component vs Day showing downtime service.

Regards.

Jack Brickey_h10pa4 · Answer

does the 2-D not show totals on far right column? can you attach images of how the gadget is configured and the resulting table?

Meck · Answer

Jack,

Tks for reply. But Two Dimen. Gadget didn't work because I see the time of everyone service (component), so I see something like that:

* E-mail: 30 minutes
* CRM: 60 minutes

Where those times are the total downtime service in a period.

[]'s.