I have created a number of scrum projects and I'm finding that users who are not members of the jira-software-users group cannot view the default boards. These are users who are in either jira-core-users or jira-servicedesk-users groups. They all have the browse permission on the scrum projects so they can go to the projects and see the issues, just not the boards. I've also checked the share settings on the filters for the boards. They are set up to be shared with anyone who has browse permission for the project.
Any idea what might be going on?
This is because of the licence model.
Both Service Desk and Software work by looking at "Core" projects and issues, and layering more functions and data over them.
Your problem is that you have users who are only Core users. Because they are not JIRA Software users, they can't use the Software functions, like boards. If you want them to see the boards, you need to grant them the permission to use JIRA Software.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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