I have created a number of scrum projects and I'm finding that users who are not members of the jira-software-users group cannot view the default boards. These are users who are in either jira-core-users or jira-servicedesk-users groups. They all have the browse permission on the scrum projects so they can go to the projects and see the issues, just not the boards. I've also checked the share settings on the filters for the boards. They are set up to be shared with anyone who has browse permission for the project.
Any idea what might be going on?
This is because of the licence model.
Both Service Desk and Software work by looking at "Core" projects and issues, and layering more functions and data over them.
Your problem is that you have users who are only Core users. Because they are not JIRA Software users, they can't use the Software functions, like boards. If you want them to see the boards, you need to grant them the permission to use JIRA Software.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs