I have created a number of scrum projects and I'm finding that users who are not members of the jira-software-users group cannot view the default boards. These are users who are in either jira-core-users or jira-servicedesk-users groups. They all have the browse permission on the scrum projects so they can go to the projects and see the issues, just not the boards. I've also checked the share settings on the filters for the boards. They are set up to be shared with anyone who has browse permission for the project.
Any idea what might be going on?
This is because of the licence model.
Both Service Desk and Software work by looking at "Core" projects and issues, and layering more functions and data over them.
Your problem is that you have users who are only Core users. Because they are not JIRA Software users, they can't use the Software functions, like boards. If you want them to see the boards, you need to grant them the permission to use JIRA Software.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs