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How can I create a request in Service management from Jira Software?

I want Jira Software to create a Change Request in Service Management when the issue is transitioned to a specific status. I see how to create an issue in Software from JSM but not the other way. 

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Brant Schroeder Community Leader Apr 22, 2021

@David Meadow You will need an app to do this on server.  You can use Automation for Jira - Server Lite (

Or you can use paid apps like JSU or ScriptRunner.  

Thank you! That answered one question and all the 200 to follow. 

Hi @David Meadow ,


You will be able to use the Create a Linked Issue postfunction from JSU, please see the page which explains the postfunction in detail.

We have also raised a support ticket in our support portal if in case you need any further information. However, we couldn't add you as a reporter. Please sign up using this link and share the user name/id. We'll then add you as the reporter and confirm.


Vijay Ramamurthy

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