It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can I allow users without Service Desk Agent access to comment in a Service Desk ticket?

I have a workflow in a Service Desk Project. Employees raise ticket through a form and then is moved to the start of the workflow in the Service Desk Project board. 

Users running the process with Service Desk Project can comment on the ticket, but those who dont have this permission cant. 

I dont want to give my whole company this access, but I want them to be able to comment in the ticket.

How can I do that?

 

Thank you in advanced

1 answer

Make sure that your company users are in a role within your JSD project and give that role browse project and add comments on the permission scheme

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

The add-in you’ve been waiting for: Jira Cloud for Excel 🙌

Introducing Jira Cloud for Excel Here at the product integrations team at Atlassian, we are thrilled to announce the new Jira Cloud for Excel add-in! This add-in lets you export Jira data directly ...

883 views 7 24
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you