It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can I add request participants (system field) into edit field list in automation rules

Kyle Li Nov 14, 2017

I set my automation rule then action to edit issue, but the issue field list only several fields instead of all the issue view/edit fields.


I need to add request participants field into then action edit issue field list.


Is there any  way can help me with this ?field list.jpg

2 answers

0 votes
H K Nov 14, 2017

Hello @Kyle Li,

unfortunately in the automation rules you can't choose custom fields.

But you can also edit the issue field in your workflow. Therefore you have to edit the workflow, choose the transition to your "action failed" status and edit its postfunctions. Select updating an issue's fields and add your custom field.

Hope this helps!

Kyle Li Nov 14, 2017

it is not working. there are only below fields in post functions also, I need to update/edit the request participants field in Action failed status.fields.jpg

0 votes
Nic Brough [Adaptavist] Community Leader Nov 14, 2017

You don't.

Participants is a derived field, it is worked out from other data on the issue, so you can't add to it like this.

Kyle Li Nov 14, 2017

My current issue is we have limited 3 agents. there is no more agent account can be set to the participant users. But I need a user who is not a reporter or an agent can join in this issue and edit the transitions when issue comes in status Actions failed. Is there any way that I can archive this??

By the way, Atlassian opened the functions that the aumation rule can edit issue field and the post function can update issue field but limited the fields can be edited, this makes this functions much more unfriendly to users and the functions are senseless.

Nic Brough [Adaptavist] Community Leader Nov 14, 2017

Including other people in a request is something your agents can do - they just need to add your developers to the request.

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Next-gen

Introducing subtasks for breaking down work in next-gen projects

Teams break work down in order to help simplify complex tasks. This is often done iteratively, with tasks being broken down into smaller tasks and so on until the work is accurately captured in well-...

994 views 12 15
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you