Greenhopper taskboard transitions: Not being asked to select new status

I have a custom work flow implemented in JIRA that works as expected in JIRA. I have cutomised the GH taskboard to show 5 columns. Most columns relate to 2 or more statuses. When we move a story from column 1 to column 2 we do not get asked to select a workflow transition ("Transitioning Issue" screen) for the move even though from JIRA we have the option to select one of two statuses ("Start Progress" & "Blocked", ). The annoying thing being that it transitions the item straight in to the Blocked status which rather annoys the team.

More Bizarrely, when I implement this workflow and taskboard flow on my sandbox project, the same transition works fine (I get asked to select a target status with a "Transitioning Issue" screen). I have made the sandbox project match the problem project settings exactly but still one behaves and one does not.

We are using JIRA v4.3 and GreenHopper v5.6.8

Any help gratefully received

2 answers

1 accepted

This widget could not be displayed.

After some indepth investigation I have discovered that it was a permissions based problem. The transition from open-> "In progress" was restricted to the assigned user. When I was testing the problem in my sandbox project I was always the assigned user hence I could always make the transition as I was expecting. When I was testing on the problem project I and the problem reporter were never the assigned user for the ticket and so could not make the transition to the desired state, and so were defaulted to only make the transition to the "Blocked" status.

Therefore the fix was to edit the JIRA workflow transition to remove the "Only Assignee Condition" to allow any user to make the transition.

Thanks Chad for taking the time to provide an answer

This widget could not be displayed.

Tom,

Make sure you check the configuration of the Agile Board for all the statuses. Check Task board mapping to make sure that all the statuses appear in the correct columns.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

576 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you