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Drop down list detect none not working with Automation server edition

Hi everyone,

I spend over a week of time to find a solution/workaround and still no solution found.

Here is the problem:

custom field with 2 different value

based on the text value, I put a story point value on the issue.

The problem is that the "None" is always an option. if none is set by the user, there is no way to detect it with automation.


I tried with JQL matching Is Empty : "custom filed" is EMPTY - No success

I tried with smart values nested IF and if None is set as a value, I got the error message - Function IF expected 3 parameters, got 2

The funniest part, is that the JQL in Jira is working with the is Empty request but not Automation


It looks like the issue is known in Cloud, and has been solved, but not in Server edition.

Is anyone found a way to solve this issue on Server edition?


1 answer

0 votes
florianper Community Leader Dec 08, 2021


I would suggest you to try checking for null value!

heee... this is exactly what I tried to do. but every syntax lead me with a non working smart values.

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