Dont show a transition if it is beyond 7 days of resolution date

[Meenakshi Nainwal]

Hi

I want to disable the option to reopen the issue after resolution if the resolution date in beyond 7 days.

For the same I have used the given below condition on my workflow transition. But the option for reopening the issue has hidden from all the issues irrespective of the date.

Please suggest the reason for the same and how to fix it?

Update parameters of the Value Field Condition for this transition.

Field: Resolved

Condition: < Value: 7d Comparison Type: Date without time

[Nic Brough [Adaptavist]]

I think your condition says "Block transition if the resolution date is before a week in the future", which will always block everything (unless you have a TARDIS handy)

Try < -7d instead

[Meenakshi Nainwal]

Thanks but this is also not working.

[Ignacio Pulgar [Tecnofor]]

Try: > -7d

[Nic Brough [Adaptavist]]

Mmm, I think I have taken the wrong guess at what "resolution date in beyond 7 days" actually means (as written, it doesn't make sense).  I think Ignacio's answer may be the right one.

[Meenakshi Nainwal]

Thanks but this is also not working. The transition blocks for all the issues .

[Ignacio Pulgar [Tecnofor]]

Then, you might better want to restrict the Reopen transition to users that belong to the Administrators project role instead, and limit who are being given with such a role.

[Nic Brough [Adaptavist]]

Ok, I've just tried > -7d and that does what I expect - if the issue was resolved in the last 7 days, I can transition it.  If it's older, I can't.

Could you confirm that this is what "resolution date in beyond 7 days" means?  Or is it something else?

[Meenakshi Nainwal]

Yes I mean the same.