Displaying Service Desk Queue to Customers?

This is a follow-on to https://answers.atlassian.com/questions/18449908

We are using SD v2.3.6.

In our case, we have not given our Customers the Browse permission on the underlying project, so they can only see requests through SD. We've done that so that they can't see Internal Comments and other hidden fields.

However, we want the Customers to be able to see what the position of their request is within the queue.

I've tried creating filters and dashboards and sharing them with the user group that includes all the Customers, but that results in an error

"The selected filter <filter-###> has an error: A value with ID '####' does not exist for the field 'project'.

The shared filter/dashboard only work if the user had Browse Projects permission in the underlying project.

Any suggestions?

1 answer

1 accepted

0 vote
Steven Behnke Community Champion Apr 01, 2016

If you don't give them Browse Permissions, they cannot see the issues within the normal JIRA UI. That is what the Browse Permission gives.

Your option would be to open a suggestion, extend the JIRA and JIRA Service Desk API or to find an Atlassian Expert who could do this for you. 

Thanks for the suggestion.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

809 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you