Display field when closing ticket for specific issue type.

Jeff Stack May 16, 2024

Wondering if there is a way to force a field to display only when a ticket is being closed?  I tried using a validator first and then a post function using "Set issue fields" to do so with no luck:

issue.get("project").key in ["ABCD"] && issue.get("issuetype").name in ["Bug"]

The field is not displaying when the ticket is being closed.

1 answer

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Trudy Claspill
Community Leader
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May 16, 2024

hello @Jeff Stack 

You need to create a custom screen that includes that field.

Then associate the screen to the Transition to Closed in the Workflow used by that issue type in that project.

Then when you execute that transition, the screen will pop-up and show that field.

Refer to

https://confluence.atlassian.com/jirakb/map-a-screen-to-a-workflow-transition-in-jira-company-managed-projects-720634253.html

Jeff Stack May 18, 2024

Thank you @Trudy Claspill

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 19, 2024

You're welcome, @Jeff Stack 

If my response has helped you solve your problem, please consider clicking on the Accept Answer button to mark you post as Solved. That helps people searching the forum find posts that have validated solutions.

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