Define custom conditions on time metrics for SLA

Question

Is it possible to define a custom value (like priority changed or priority set to value) for the stop condition in a time metric when defining a SLA?

There are many already I can choose when configuring the stop condition but none is exactly what I need...

Thanks

Tuncay Senturk _Snapbytes_ · Answer

Hi @SS Internalit

Unfortunately, you can't define an SLA with a stop condition based on changing a custom field's value without an app.

You need to search an app on Atlassian Marketplace: https://marketplace.atlassian.com/search?query=sla

Time to SLA which offers such a solution might be a convenient option for your needs.

Best