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Define custom conditions on time metrics for SLA

SS Internalit
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January 14, 2022

Is it possible to define a custom value (like priority changed or priority set to value) for the stop condition in a time metric when defining a SLA?

There are many already I can choose when configuring the stop condition but none is exactly what I need...

Thanks

1 answer

0 votes
Tuncay Senturk _Snapbytes_
Community Champion
January 18, 2022

Hi @SS Internalit 

Unfortunately, you can't define an SLA with a stop condition based on changing a custom field's value without an app.

You need to search an app on Atlassian Marketplace: https://marketplace.atlassian.com/search?query=sla

Time to SLA which offers such a solution might be a convenient option for your needs.

Best

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