Custom field not in the edit field

Hello, 

I have made a custom field and this is only visible when I create a ticket, in the Edit it is not visible.
With the option Where is My field I get the following:
 

Project and issue type scope

The field 'fieldname (it is in Dutch so that is why I changed it to filedname fore the ticket)' is not configured in scope of the project 'Onderhoud website domainname' and issue type 'Support request' 
To solve this issue, go to 'Fieldname' configuration page and add it to the scope

I have looked in JIRA and try searching but I can't find the correct solution or I am not so good in JIRA wink
The sites that I have found are:

https://confluence.atlassian.com/jirakb/custom-fields-or-system-fields-are-not-appearing-on-the-screen-163416168.html

https://confluence.atlassian.com/adminjiraserver071/associating-screen-and-issue-operation-mappings-with-an-issue-type-802592604.html

I hope that someone can help me.

With regards,

Martin 

2 answers

0 vote
Joe Pitt Community Champion May 17, 2016

The message and your description are confusing. From the description I'd say it is only on the Create screen and it needs to be added to the edit screen also. The error message indicates it isn't configured for that issue type. Are you working with the same issue type in both the create and edit?

Hello Joe,

Thank you fore the quick reply.

When I create a ticket the custom field is there and I can use it.
Only if I edit an old issue the custom field is not there and I get the error from where is my field. The index has run so everything is updated.

I hope that you can help me.

With regards,

Martin

Joe Pitt Community Champion May 17, 2016

JIRA allows different screens for create, edit, and view. I'd start with verifying the field is on the Edit screen.

I agree w/ Joe, the error message does not match the behavior; otherwise, you would not have that field on the create screen either.  I would reindex.  Could be a case of where the UI doesn't match the DB.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

768 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you