Custom field not in the edit field

Hello, 

I have made a custom field and this is only visible when I create a ticket, in the Edit it is not visible.
With the option Where is My field I get the following:
 

Project and issue type scope

The field 'fieldname (it is in Dutch so that is why I changed it to filedname fore the ticket)' is not configured in scope of the project 'Onderhoud website domainname' and issue type 'Support request' 
To solve this issue, go to 'Fieldname' configuration page and add it to the scope

I have looked in JIRA and try searching but I can't find the correct solution or I am not so good in JIRA wink
The sites that I have found are:

https://confluence.atlassian.com/jirakb/custom-fields-or-system-fields-are-not-appearing-on-the-screen-163416168.html

https://confluence.atlassian.com/adminjiraserver071/associating-screen-and-issue-operation-mappings-with-an-issue-type-802592604.html

I hope that someone can help me.

With regards,

Martin 

2 answers

0 votes
Joe Pitt Community Champion May 17, 2016

The message and your description are confusing. From the description I'd say it is only on the Create screen and it needs to be added to the edit screen also. The error message indicates it isn't configured for that issue type. Are you working with the same issue type in both the create and edit?

Hello Joe,

Thank you fore the quick reply.

When I create a ticket the custom field is there and I can use it.
Only if I edit an old issue the custom field is not there and I get the error from where is my field. The index has run so everything is updated.

I hope that you can help me.

With regards,

Martin

Joe Pitt Community Champion May 17, 2016

JIRA allows different screens for create, edit, and view. I'd start with verifying the field is on the Edit screen.

I agree w/ Joe, the error message does not match the behavior; otherwise, you would not have that field on the create screen either.  I would reindex.  Could be a case of where the UI doesn't match the DB.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,156 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot