We are using JIRA 6.3.8 with Service Desk 2.1.1
Public signup is enabled.
We have 2 different directories:
1) A directory where all public signups were added (-> username like firstname.lastname@example.org)
2) One directory for all Employees (were added manually) (-> username like firstname.lastname)
If a special user from directory 2 (our employees) makes a service request via Email to to service desk, then this mail is not parsed by service desk with following message: "Current user is not active"
2015-03-25 09:43:23,381 atlassian-scheduler-quartz1.clustered_Worker-2 DEBUG ServiceRunner Von JIRA Service Desk verwendeter Mailhandler. Darf nicht ge?ndert oder gel?scht werden. 10.010 [atlassian.mail.incoming.sd] The message has been rejected (Current user is not active): From :[Firstname Lastname <email@example.com>], Subject: test8, Date:
For many other users this works - but not for a handfull of them. It worked for them some time ago, where public-signup users where added to the employee directory. but not any more.
For the user where the problem exits, in JIRA database in table cwd_user there is only one user in our employee directory.
So we think that maybe JIRA has saved this "old" user in another table - otherwise we would not know why JIRA has the error "current user is not active"
does anyone has any hint regarding this issue?
Searching days for the solution - and after posting the problem the solution was found I like it
Problem was, that another user with the same email-adress existed -> and this other user was deleted in LDAP and so this user was marked as inactive/deleted in jira.
After deleting this inactive user in JIRA the mail request to service desk was successfully.
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :). In the spirit of this month's august-challenge, we're sourcing stories of Jira Service Desk activation fro...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs