We are using JIRA 6.3.8 with Service Desk 2.1.1
Public signup is enabled.
We have 2 different directories:
1) A directory where all public signups were added (-> username like email@example.com)
2) One directory for all Employees (were added manually) (-> username like firstname.lastname)
If a special user from directory 2 (our employees) makes a service request via Email to to service desk, then this mail is not parsed by service desk with following message: "Current user is not active"
2015-03-25 09:43:23,381 atlassian-scheduler-quartz1.clustered_Worker-2 DEBUG ServiceRunner Von JIRA Service Desk verwendeter Mailhandler. Darf nicht ge?ndert oder gel?scht werden. 10.010 [atlassian.mail.incoming.sd] The message has been rejected (Current user is not active): From :[Firstname Lastname <firstname.lastname@example.org>], Subject: test8, Date:
For many other users this works - but not for a handfull of them. It worked for them some time ago, where public-signup users where added to the employee directory. but not any more.
For the user where the problem exits, in JIRA database in table cwd_user there is only one user in our employee directory.
So we think that maybe JIRA has saved this "old" user in another table - otherwise we would not know why JIRA has the error "current user is not active"
does anyone has any hint regarding this issue?
Searching days for the solution - and after posting the problem the solution was found I like it
Problem was, that another user with the same email-adress existed -> and this other user was deleted in LDAP and so this user was marked as inactive/deleted in jira.
After deleting this inactive user in JIRA the mail request to service desk was successfully.
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