Creating problem from an incident

Hello, is the a way of creating a problem from an Incident. Can the Data from the Incident be migrated to the problem without a copy and paste.

2 answers

You can add a post-function to clone the current issue to another one with different issue type or a post-function to create new issue using the fields from the incident. You can put the post-function on a separate transition, so it will appear as a button in your "Incident" issue or put it on the create issue transition if you want this to happen automatically on Incident create. 

If you check the Atlassian marketplace - there are a lot of add-ons that provide clone/create issue post-functions.

Can you provide some more details on why do you need that ?

Whilst not an answer to your specific question you may find these blogs interesting to read about how Atlassian consider Incident Management

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,342 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot