Hi, I'm new to Service Desk I'm running JIRA Core 7.0.2, JIRA Software 7.0.10 and Service Desk 3.0.10.
I have developers who would not be communicating directly with customers.
I have agents that would be in between when developers are needed to address issues raised by customers.
I am trying to find a way to create a linked issue for my developers from WITHIN the Service Desk issue without having to copy/paste or remember a key in my head. So far the ONLY way to create a linked issue is to simply create a new issue and in the Link field, paste in the SD issue key.
This seems like a very amateur workaround and I'm sure I have it wrong. Is there something I need to 'enable' somewhere? It seems that touting the ability to link JIRA issues with SD issues would not be so boldly asserted if a copy/paste step was required. I really feel I've missed something and I have it wrong.
That is the only way. :/
You only create "names" to the link types.
And you can read a little more here https://confluence.atlassian.com/display/APPLINKS/Link+Atlassian+applications+to+work+together
But there is no a native solution to this, and I never heard about a add-on too.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs