Create issue screen- no custom field


I am trying to add JIRA SD custom field- Customer Request Type to Create issue screen. Unfortunatelly this is impossible for me.

What I did?

1.) Associate dedicated screen with Create action. This screen include Customer Request Type field

2.) Checked field configuration scheme for this project- Customer Request Type is Locked

3.) I unlocked field on the database.

4.) I set field REQUIRED

5.) I created dedicated screen and associate with Create transition in workflow


All this actions don't help... Any idea?


JIRA Service Desk 3.1.9

JIRA Software 7.1.9

1 answer

This widget could not be displayed.

Ok, clear now. I have just received answer from Atlassian. This is feature raised under:

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

220 views 3 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you