Create issue screen- no custom field


I am trying to add JIRA SD custom field- Customer Request Type to Create issue screen. Unfortunatelly this is impossible for me.

What I did?

1.) Associate dedicated screen with Create action. This screen include Customer Request Type field

2.) Checked field configuration scheme for this project- Customer Request Type is Locked

3.) I unlocked field on the database.

4.) I set field REQUIRED

5.) I created dedicated screen and associate with Create transition in workflow


All this actions don't help... Any idea?


JIRA Service Desk 3.1.9

JIRA Software 7.1.9

1 answer

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