Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Check if external API is online (ping) in dashboard

Hi,

My Jira Service Desk Management is heavily relying on two external API to get data so that customers can create their requests.

Is there a way to show a ping or a traffic light by passing a URL in the dashboard?

My final goal is to give my ServiceDesk Agents a clue of when these APIs might be down so that they can alert customers with a banner message on the Service Desk.

Any other ideas or workarounds on how to achieve this are appreciated.

Thanks!

1 answer

1 accepted

1 vote
Answer accepted
Pramodh M Community Leader Dec 24, 2021

Hi @Andrea C 

If you have any monitoring system you could implement the same in the tool to check for Status 200 response from the API and then if it's not online, use the tools' feature to send the email to a group of email who should get notified.

Thanks,

Pramodh

Hi @Pramodh M 

Thank you for the reply. 

That seems a valid solution. I was hoping for a more visual solution to show inside Jira but I guess it's not possible to do it at the moment.

Thanks again,

Andrea

Like Pramodh M likes this

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you