Cannot always transition a task into in Progress that has been assigned to a different user

I am currently using an evaluation copy of jira with greenhopper plug in. I want to be able to move tasks assigned to a different user from To Do to in progress. But there are some tasks i cannot move. Sometimes i can move tasks assigned to different user's sometimes i can't. I can't see any obvious differences but this is critical to the way we work.

I am using the default workflow and haven't set up any conditions or validators for transitioning through a workflow

4 answers

1 accepted

0 vote
Henning Tietgens Community Champion Apr 22, 2013

If you are able to transition an issue is determined by the condition of the workflow transition which you want to do with the issue.

For the default workflow this could be the Edit Issue permission for the Start Progress transition. If it's not the default workflow, you should look into the corresponding workflow, what conditions have to be met to do the transition.

Henning

By To Do which status do you mean in the default workflow? maybe it's something to do with the permission scheme.

by TO DO i mean open. TO DO is how it is labelled in the greenhopper agile board

I'm seeing my default workflow and it indicates that only the assignee can start progress.

You can check if any fields is needed to do the transition... Maybe one issue has this field populated and the other not?

Are these different projects, and do you have the required rights in this project to transition the issues? (You'll need at least Edit issues)

These issues are in the same project. In different projects i haven't had an issue and i am the JIRA adminstrator and have admin rights across all projects.

I am using the default workflow, but just in case i have done something stupid, how do i look for conditions for moving tasks? Is there are reason it would be so inconsistent. i.e. 2 tasks can be assigned to the same different user and i can move one and not the other?

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

378 views 4 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you