Our service desk agents are constantly forgetting to check the box to copy attachments when creating a linked issue. Is there a way to have this option checked by default?
In our environment, it would be rare to not want to copy the attachments from our service desk projects.
Have you looked into using 'Create a Linked Issue'
You are able to automatically copy over the attachments, among other things. See image below.
I'd suggest putting it in a 'Transition post-function' back to the same status and name the transition "Create Linked Issue".
If you have any other questions let me know!
Hey @Seruni Brown
You can find these options within Post Functions in a workflow. You must have Jira Utility Suites as an add-on.
Workflow > Post Functions > Create a Linked Issue (JSU)
Below are images of the above navigation.
Let me know if you need any more help with this!
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