Can the option to copy attachments when creating a linked issue be checked by default

[Chad Goodrich]

Our service desk agents are constantly forgetting to check the box to copy attachments when creating a linked issue. Is there a way to have this option checked by default?

In our environment, it would be rare to not want to copy the attachments from our service desk projects.

[Brittany Wispell · Accepted solution]

@Chad Goodrich

I am not able to find a way to do this without some scripting. 

You might be able to use ScriptRunner or PowerScripts to achieve this. 

With ScriptRunner you'll use some sort of behaviour script that automagically ticks the Copy Attachments for you. 

[Chad Goodrich]

Thanks @Brittany Wispell. I figured as much, but I was hopeful I was missing something.

[Brittany Wispell]

You're welcome! Sorry it wasn't the answer you were probably hoping for. 

[Chad Goodrich]

@Brittany WispellAny chance you have some examples? I can't seem to find a way for a ScriptRunner Behavior to access the Create Linked Issue screen.

[Brittany Wispell]

Hey @Chad Goodrich

Let me see what I can dig up. 

[Brittany Wispell]

@Chad Goodrich

I looked into this a bit with just ScriptRunner and I was unable to come up with anything unfortunately. 

I am still playing with some things to see if I can come up with anything. 

[Brittany Wispell]

@Chad Goodrich

Do you have Jira Utility Suites by chance? I think I have another idea on how to do this for you. 

[Chad Goodrich]

@Brittany WispellWe do!

[Brittany Wispell]

Have you looked into using 'Create a Linked Issue' 

You are able to automatically copy over the attachments, among other things. See image below. 

I'd suggest putting it in a 'Transition post-function'  back to the same status and name the transition "Create Linked Issue".

If you have any other questions let me know! 

[Chad Goodrich]

Now THIS is promising! Thank you @Brittany Wispell!

[Brittany Wispell]

You're very welcome! Let me know if you run into any snags or have any other questions! 

[Seruni Brown]

Hi, Where can I find the settings pictured above?

[Brittany Wispell]

Hey @Seruni Brown

You can find these options within Post Functions in a workflow. You must have Jira Utility Suites as an add-on. 

Workflow > Post Functions > Create a Linked Issue (JSU)

Below are images of the above navigation. 

 

Let me know if you need any more help with this! 

Thanks

[Amith Kumar]

JSU is only for Server version. May I check please on Cloud version what is the similar tool or plug in?

[Amith Kumar]

@Brittany Wispell 

[Brittany Wispell]

Hi @Amith Kumar 

You could use something like ScriptRunner for Jira Cloud or Power Scripts for Jira Cloud

[Soporte Inlogiq]

How I can select the option 'Copy attachment'?

It don't appear in my instance.