Can't access a project even when I'm admin

I've just start to use JIRA today. I've import issues from BitBucket project I had.

I invite team members and everything was fine.

Now, I've login into our on-demand site and even though I'm in the administrators group I can't see the project. The funny thing is that if I go into JIRA Administration -> Projects I can see and change the project settings but not access it.

I've created a new test project and for that test project I can access without a problem.

Can someone explain to me where did I go wrong?

Thank you,


6 answers

1 accepted

1 vote

That's the most likely explanation - your access schemes must say "browse: role of users"

By the way, "Admin can see/do everything" is a dreadful access model and it's one Atlassian have not made the mistake of falling into. Admin gives you admin rights, not access to anything else. With admin rights, you can investigate and change the other rights, add yourself as necessary, but admin is just for admin.

Hi Ido,

Did you check if the admin user has permission to access it. Sometimes you can configure but not access it. Permissions can be tricky sometimes. :)

Hi, good you found the way with the permissions. :)

Yeah, it is possible not to see something because of the roles 'cause they work like restrictions.

Hope I could help! ;)


You are right the permissions can be tricky.

I'm looking now at the project config, inside Roles settings and I see my user both as the Project Lead and and in Administrators and Developers project roles.

I think that should be enough, right?

I've add myself to the Users Project Role and now it looks like I'm able to both see and administer the project. Is it possible that because I was not in the Users Project Role I couldn't see the project?

I see, thanks.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,181 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot