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Bitbucket: Customization of Jira User Server failed

Hi colleagues,

we upgraded Jira to DC and we have a problem to connect it with Bitbucket.

We got the following error message in bitbucket: 

Connection test failed. Response from the server:
com.atlassian.crowd.exception.ApplicationPermissionException: Forbidden (403) Encountered a "403 - Forbidden" error while loading this page. client.forbidden.exception Go to Jira home

The configuration on Jira side is correct and connected without an error.

Take in mind we have two loadbalancers (AWS and F5) in the background to reach jira.

Should we add the IP of the loadbalancer? If yes, how should we insert it?

Big thanks in advance!




1 answer

0 votes
Danny Community Leader Dec 12, 2020

Hi @Omid H_

I believe there is a similar issue when connecting Bamboo server. Check out this post on the possible cause and resolution steps

Hope this helps,


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