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Backlog is empty after update

tdreissi I'm New Here Jun 07, 2022

Hi,

I have update JIRA Version 8.13 to 8.20.9 without problems.

So far everything is ok only one thing is missing - "Backlog"

System export and import ran successfully.

In all boards the backlog is empty.

You only see issues that are assigned to a sprint.

 

Any idea?

 

 

2 answers

0 votes
tdreissi I'm New Here Jun 07, 2022

Hi,

 

Here are my usual update steps:

- Administration - System - Import/Export

  + create backup.zip

- back up special files

  + server.xml. cacert, keystroke.jks

- pg_dump database

- run update "atlassian_version.bin"

  + only update

  + with backup

  + don't start jira at the end

- restore special files

- start jira

- Administration - System - Import/Export

  + restore from backup.zip

finish

 

Re-index did not help....

0 votes
Dirk Ronsmans Community Leader Jun 07, 2022

Hi @tdreissi ,

without knowing tall the steps you've taken after the upgrade, could you first try a full reindex? Data not showing up in Jira is often due to the index not being up to date.

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DEPLOYMENT TYPE
SERVER
VERSION
8.20.9
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