Access to Tickets for Service Desk Team

Question

Hi

We have just starting using Jira Service Management. We need Service Team members to be able too view tickets when they are a request participant and when they are tagged in an internal note. At the moment the Service Team members can only view their own tickets (tickets assigned to them).

Thanks

Jane Harford · Answer

Hi @Fabian Lim

Thanks for your suggestion.

We don't have a "Browse Issues" permission, but we have a "Browse Projects" permission that is already granted to the Service Team Members.

Regards

Fabian Lim · Answer

Hi @Jane Harford

I would review the permission schema for your JSM project and ensure that that "Service Team Members" are added to the "Browse Issues" permission.

Regards