Hi there. All of a sudden I am getting this error message "Product: Product is required"every time I try to make a new Jira ticket. There is no place for me to add a product (see screenshots) so I am not sure how to proceed. I am also not sure what caused this new change.
Hi @Hannah Weintraub - You want to check the field configuration for that project. It may be that someone set that field as required. Sometimes multiple projects will share the same field configuration scheme and one person makes a change thinking they're only impacting one project, but impacting several.
You would need to be a Jira Admin. You'll want to navigate here:
Then click on the Field Configuration. If you're a Jira Admin, you'll be able to click the link for "Optional" to remove the requirement.
If you don't have the access then you'll need to work with a Jira Admin to adjust it.
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