automation to setup approvers

Question

Hi 
i m using automation to set approvers field with the correct approvers based on some field value

it all works fine , the approver field is updated and i can see the user assigned, but when the transition happens and it requires approval, it prompts me to add approvers ignoring the value i already set

i tried setting it using field options or json syntax and failed both ways, what am i missing

Thanks

Ravya · Answer

Could you once recheck if the field you are trying to set in the Approver(workflow) is the same the field you are trying to update via the automation

John Funk · Answer

Did you open a support ticket? What did they say?

Muhannad.Kaddour · Answer

yeah it is available , thats where i got the screen shot it self, from within the issue