Priorities

[Kristina Kreutz]

Hej,

Not all priorities are displayed on the business project boards. Unfortunately only "medium" and "low", but not high and very high. Is this a bug or is it adjustable somewhere?

It doesn't make much sense unless all priorities are displayed.

Many thanks in Advance

Kristina 

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[Nic Brough -Adaptavist- · Accepted solution]

There might be another cause - it is possible to drop, or attach invalid or invisible, images for the priorities.

Go to Admin -> Issues -> Priorities and check that there is a visible icon for each displayed in there.

[Kristina Kreutz]

Thanks a lot. 

Yes, the icons were shown there. I just opened every priority, linked new and saved. Now it is working.  

[John Funk · Accepted solution]

Hi Kristina,

Maybe it is a browser problem. I show all of the priorities on my test board.

[Kristina Kreutz]

Oh, many thanks John! Which browser do you use?

[John Funk]

I am using Chrome on Windows 10. 

Version 96.0.4664.45 (Official Build) (64-bit)

[Kristina Kreutz]

Thanks, I've tested it on Edge (Windows), Chrome (Mac) and Safari. It is not visible everywhere. Unfortunately, I cannot install Chrome on Windows (company PC). Do you have mayyyyyybeeeee any other ideas?

[John Funk]

That's really strange. I just tried on Edge with Windows and works fine there also. 

Have you tried clearing your cache?

Do you use your icons? Or what came out of the box with Jira?

[Kristina Kreutz]

I could also try Chrome (windows) now. It does not work. The 2"? Yes, I have different icons for the issuetypes to represent certain levels. But that's not the reason either. I have just tried another project without configuration. Cache was also cleared. 

[Kristina Kreutz]

I think i got it. Seems there was a problem with the "Symbol-URL" in the global priority settings. It is a bit weired, because it is now the same path to the symbol like before, but after I saved the settings, the priorities were displayed. hope it will stay there.

[John Funk]

Great - glad you figured it out. 

[Ron Levy]

Thanks @Nic Brough -Adaptavist- @Joh for the help!