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Notifications with Jira Work Management

Hi, looking into moving from Trello to JIRA work management for our Ops Team. Currently our team uses JIRA Software heavily. I get notifications when I am assigned tasks from JIRA software, but when I assign them in JWM I am not receiving the same notifications. (Slack and Email). How would I achieve this?

2 answers

2 votes
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Feb 08, 2023

Hello @Stacie Hescock 

Welcome to the Atlassian community!

Are you working with Jira Cloud or Jira Server/Data Center?

If you are working with Jira Cloud is the project Team Managed or Company Managed? That would be shown at the bottom of the navigation pane on the left.

You say "when I assign them". Are you assigning them to yourself? In your personal settings have you checked the boxes so that you receive notifications for changes you make?

Hi Trudy -

Working with Jira Cloud.

Looks like our project boards are a combination of "Company Managed Software" and "Team Managed Business".

When I am assigned to a task (whether I assign it to myself or someone else is assigned) I would like to get a notification in Slack. 

Thanks!

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Feb 08, 2023

Notifications are handled differently between Company Managed and Team Managed projects.

For Company Managed project Notifications Schemes are used. Those can be modified only by the Jira Administrators. However if the Jira Administrators have set up the Notifications to be sent to people based on Project Roles, then Project Administrators can modify who is assigned to the Project Role and that will impact who receives the notifications.

For Team Managed projects the Notifications are configured per project and can be modified by the Project Administrator.

I have not worked with sending notifications from Jira to Slack. I'm not sure it that is rooted in the Notification settings in Jira or not. If it is, then see above. Also see this Atlassian video on enabling personal notifications in Slack.

https://www.youtube.com/watch?v=J3gt3HNyFLE

0 votes
Mika Nagaya
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Feb 19, 2023

Hi @Stacie Hescock,

 Thank you so much for your participation in the Atlassian community!

 It sounds like your organisation is using both Jira Software and Jira Work Management. We are doing further research on customers who use both Jira Work Management and Jira Software, and we would love to invite you to take part in an upcoming customer research study! 

What’s involved in the research:

  • Sessions are 1 hour and conducted over video-conference, so you can participate from anywhere around the globe.
  • During the research, we'll start with a general chat to get to know you, then ask some questions about your experience using both Jira Work Management and Jira Software.
  • As a token of our appreciation, you'll receive an e-gift card worth $100 USD within 5 days of completing your session.

If you’re interested and would like to participate, please take this short survey https://www.userinterviews.com/projects/_EGjxvzWRA/apply. (Alternatively, you can refer anyone who you think might be interested in the study!)

If you’re eligible for the study, we will reach out to schedule a time that is suitable for you.

If you have any other questions at all, feel free to email me at mnagaya@atlassian.com. We look forward to meeting you!

 

Cheers,

Mika

Agile and DevOps Research


We recently introduced a new Slack Jira integration in Actioner, let me share its link for you to check it out: https://actioner.com/app-directory/jira/10

You can install this app and start using it with connecting multiple Jira and Jira Work management projects. In case your project contains custom fields, it is also possible to customize the Slack notifications accordingly.

This being said, it would only help with Slack notifications, since email notifications are tied to Jira settings, but I believe the Slack notifications would be sufficient.

In case you're interested, please ping me. We would be happy to help and further understand your use-cases and help you with tailoring such an app accordingly.

Cheers,
Aysun from Actioner

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