Jira doesn't create a separate ticket

[Michał Cichecki]

Hi,

I have experienced that Jira doesn't create a separate ticket when technically it should've.
Our co-worker sent a ticket to our team with different but similar topics and they all combined into one ticket. 

An example in our case:

Żądania usunięcia danych - User 1 (and email address) - first email

Żądania usunięcia danych - (User 2) - second separate email

I've used user 1 and 2 on purpose because those are names of the clients.

And from what I've noticed is that it only checked those 3 words and merged it to one ticket. Why is it happening like that, it is kinda obvious that those are 2 different tickets.

[Mara _bitvoodoo ag_]

Hi @Michał Cichecki 

Welcome to the Community & thanks for your question!

This behaviour seems odd indeed. To make sure I understand correctly: Two separate tickets are created (via mail or portal) but in the system, they end up as the same issue (for example ABC-1). 

After creating a ticket, the system usually sends a confirmation notification with the name of the issue. Is it "ABC-1" on both? 

Best wishes,
Mara