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Import Issues with different reporter

minki kim February 28, 2024

Hi, 

when using import issue, can we put a different reporter?

 

When I tried with different reporter, the ticket is still created with my name. 

 

 

1 answer

1 vote
Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 28, 2024

Yes, that is possible, but the user has to exist on your instance and you have to use their email address. You can find more information about how to prepare your csv file here.

Minki_Kim February 29, 2024

@Mikael Sandberg thank you

 

I did try with email address, and its user does exist.

Looking at your link, it appears it requires user id?

Where can i get that?

Screenshot_20240229-225430.png

 

 

Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 29, 2024

You can get it by either go to Teams and lookup the user, the account Id is the last part of the URL for their profile. You can also go to admin.atlassian.com > Product > Users and search for the user there.

Minki_Kim February 29, 2024

sorry @Mikael Sandberg  you are right, email can do as well. However, I tried both email and account ID, but both failed. Could it be something to do with Jira admin setup?

Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 29, 2024

Are you mapping the the field when doing the import?

Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 29, 2024

And I would recommend that you check the box for Map field value, it will then tell you if the user is being correctly mapped for the first line in the csv.

Minki_Kim February 29, 2024

I did

 

It sounds silly but is there any letter limit, like long name ?

Mapping_2.pngMapping_1.png

Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 29, 2024

Did the detailed log show any errors? Does the users have access to the project?

Minki_Kim February 29, 2024

There was no error message. Yes, the user have access. 

In fact, that user's role is set as Production Users. 

 

Should I set it to Project role?

image (2).png

Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 29, 2024

Yes, try and add them, at least temporarily, to the modify reporter permission, just to see if that makes a difference.

Minki_Kim February 29, 2024

no luck, that does not do anything... 

Minki_Kim February 29, 2024

noticed that reporter cannot be edited. How can we change the setup?

Screenshot 2024-03-01 114757.png

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