I change the Status to "Need Info". It automatically assigns it to Backlog

[Kevin Paul]

I move a Ticket to "Need Info" Status.

Once I refresh, the Ticket is moved to "Backlog"

This only happens when I move tickets to "Need Info".

There are no Automations (or) Rules for this to be triggering.

[Trudy Claspill]

Hello @Kevin Paul 

Based on the screen image you provided listing the Automations, this appears to be a Team Managed project and you appear to be a Project Administrator for the project. Is that correct?

In a Team Managed project there is a very limited number of actions you can execute after the transition completes (Post Functions), and transitioning the issue to another Status is not one of those.

Note that there could be another Automation Rule, a global Automation Rule, that may be affecting the issue. While viewing the issue expand the Automation Panel.

Then click on the Refresh button.

Do you then see any rules listed as having recently been executed?

[John Funk]

Hi Kevin,

Check the workflow and the post functions on the transition to Need Info

[Kevin Paul]

Hi John,

The Workflow is Any Status -> Need Info.

How do I check the Post Functions?

[John Funk]

Click the All line going to the status - that's the transition. That will popup some info on the right. There you will see Post functions. 

[Nicolas Grossi]

@Kevin Paul Maybe there is some automation rule doing that ?

[Kevin Paul]

I have checked the Automations and there are none which does this. 

Also, it started happening suddenly.