Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How do I control issue type hierarchy within Job Work Management?

In Jira Software you can customize the hierarchy of issue types although the feature doesn't seem to be available in Job Work Management.

Essentially I want to able to create the following:


- Story

-- Task

--- Sub Task


This article offers guidance of setting it up for Jira Software but how do i do it on job work management.

Configuring initiatives and other hierarchy levels | Atlassian Support | Atlassian Documentation

Also in the timeline view when adding a task under an epic it only allows me to create a sub task but in Jira software it only allows me to create a new story/task etc



2 answers

Hi @Callum Wells,

As John mentioned, you can indeed add multiple issue types to a Jira Work Managed project, but as you noticed, you do not have control over the issue hierarchy there. Epics are a Jira Software feature and they are not visualised in the timeline or issue list in Jira Work Management.

Also, to build a hierarchy like the one in your example, you would need a marketplace app like Structure. While Jira Software Premium does include Advanced Roadmaps - a roadmapping tool that lets you expand Jira's built in issue hierarchy above Epics - it is not possible there to add Stories above tasks. They will be at the same level there.

To summarise: if hierarchy is the key thing you want to achieve, either choose Jira Software Premium with Advanced Roadmaps or have a look at the Atlassian Marketplace.

Hope this helps! 

Hi Walter,

Thanks for your answer, very helpful although i'm a little confused because I can see the epics in the timeline on Jira Work Management, do you mean that while you can see them you can't nest a story underneath them as you can in Jira Software?

I feel like I'd rather keep the marketing project separate to the Jira software as it muddies the water fro want or a better phrase - i thought the whole idea behind work management is that its separate.


Like Dave Rosenlund _Tempo_ likes this

Yes indeed, it is the hierarchical representation that is missing.

Your idea to keep the marketing out of software does make sense, as it is not software indeed 😊.

Like Dave Rosenlund _Tempo_ likes this
2 votes
John Funk Community Leader Mar 07, 2022

Hi Callum - Welcome to the Atlassian Community!

Sure, you can setup that hierarchy in Jira Work Management just like you can in Jira Software. 

You will need to edit the Issue Type Scheme to add issue types you want for the project. So you can either edit an existing scheme or create a new one. 

To edit, you can click on the Project Settings for the project, the click on Summary. 

There you can click on the Issue Type Scheme at the top and process through the process to add an issue type and save the scheme. 

To create a new scheme, go to Settings > Issues > Issue Types Schemes

Then click on the Add issue type scheme button to the top left and follow the process. 

Hi John,

Thanks for coming back so soon, although I can only get so far as "click on the Project Settings for the project" there is no summary option see the screenshot.

I am an admin for the Job Work Management project but potentially need to be giving more permissions?

Screenshot 2022-03-07 at 20.17.17.png

Hi John,

I might have not been 100% clear here - apologies if I'm right.

The problem is not been able to have an Epic, Story or Task etc but been able to nest Stories underneath Epics and Tasks underneath Stories etc.

I have the issue types set up but I have no control over the hierarchy.

Screenshot 2022-03-07 at 20.26.48.png

Like Dave Rosenlund _Tempo_ likes this
John Funk Community Leader Mar 08, 2022

Ah, thanks for the clarification. And I also see that this is a Team-managed JWM project, and you will not have the summary for that like with regular JWM proejcts. 

Regardless, you are never going to be able to nest Tasks under Stories as they are the same level of standard issue type. Even with Advanced Roadmaps you will not be able to do that. You can creae a level above Epic, but under Epic you can have either Story or Task and then Sub-tasks under that. 

How do I get a Story under an Epic? This doesn't seem to be possible.

I'm happy for a story to be under an epic and a sub task under a epic or story too but I can't achieve this... When I have an Epic I can only add a subtask NOT a story.


Also can I make JWM not team managed. What functionality does this restrict?

I'd like to echo the request here. I too am looking to integrate Epics and Stories into a Business board. The hope here is to nest stories under epics as they would be in a Software board.  You can see the Story is separate from the Epic it would be great to be nested in the List view. 🤞 


Jira Epic_Sprint.png

John Funk Community Leader May 01, 2022

Typically, I do not include Epics on the same board as stories or tasks because they often follow different workflows. But since Business projects only allow a single workflow for ALL issue types, it's okay for them to show up. But you are not going to be able to see the hierarchy with JWM boards right now (nor probably for a while). 

Be sure to click on the Give feeback button on the left side menu to voice the functionality that you would like. 

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events