Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,298,460
Community Members
 
Community Events
165
Community Groups

Functional Risk issue type does not display in the drop down menu

Hello, We have a project in JIRA/CONFLUENCE. When the team trying to create an issue for Functional Risk, in the drop down menu, this Functional Risk option does not display to create one. What could be the reason and how it can be corrected to see in the drop down menu ?

Advise. Thanks

3 answers

2 accepted

1 vote
Answer accepted

Hi @Kurma Rao-ext 

A couple of questions:

- Is the Functional Risk a type of custom field?

- It could be that this is not configured properly or associated to the issue create screen. Can you see the field and all the options after you create an issue and then edit/update that issue?

- Are you in a team managed or a company managed project? If unsure, you can views this at the bottom of the left sidebar. 

Functional Risk is a standard field.

I am a team member in a company managed project

I can see the options

if you can see the field and options when editing an issue, sounds like the field may not be configured on the issue create screen. 

You can check this if you are on the new issue create experience by selecting the three dot menu in the top right as outlined here

Hello I have tried all these. I do not know the reason, I can not see FR in the drop down menu while creating an issue while I can see all the other options.  How to configure an issue? I do not have that option. It was greyed out for me.

did you try to three dot menu in the top right corner?

Also, just confirming the name of the field is "Functional risk" and that is what you are not seeing when you create an issue? If so, if you can't see this as a field to add from the three dot menu, i would suggest contacting your admin to update the configuration and make sure this field is associated to the issue create screen

thanks a lot let me check with our admin. But the admin them selves does not know what to do. This is the issue.

documentation on adding issue types is available here. Alternatively, your admin could contact our support team who will be able to access the instance and provide advice on how to achieve the desired configuration

I tried all these options. Based on your advise, only Admins can do all the configurations etc and we need to contact admins. the pity here is admin does not know. Any way. close this task here. thanks for your time.

0 votes
Answer accepted

When click Create an issue, Create issue window gets popped up. I can see the fields like Project

Issue type 

summary etc

as advised, in the three dots the fields Issue type and Project are not shown.

The missing item for the team is `Functional Risk` in field Issue type: drop down menu.

Kindly clarify.

functional Risk is a standard option while creating an issue. If so why that is not displayed when I tried to create an issue for Functional Risk? does it have any relation to Regulatory or non Regulatory projects? I mean only Regulatory projects only can see Functional Risk as an issue in the list? Please clarify

Hi @Kurma Rao-ext  - these are all answers your admin will need to answer as it is dependent on how Jira has been configured and what issues and issue types have been mapped to the different projects (regulatory and non regulatory projects aren't a standard Jira project, they are projects your admin has configured)

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Work Management

Join us for a live demo of Jira Work Management

Interested in learning more about Jira Work Management? Have questions you want to get answered? Join us for our upcoming live demo where we’ll take you through the essentials of Jira Work Manageme...

1,711 views 4 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you