Cannot add/change Categories on List view.

Oscar April 11, 2023

Even thought the list view provide a column for adding a category, and I can actually add several categories, when I try to assign on to the cell in the column, the page seems to quickly refresh and remove the selected category. 

Why can I not insert a category for the list?

Screenshot 2023-04-11 at 11.04.44 AM.png

2 answers

0 votes
Kamil Mówiński June 9, 2023

Hello, in my jira this still not working :( I cannot add new category. My Jira url: https://boia.atlassian.netfff.png

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 9, 2023

Hello @Kamil Mówiński 

Are you working with a Team Managed project or a Company Managed project? That information will display at the bottom of the panel on the left.

Are you working with a Software project or a Business/Work Management project? If you look at the top of the panel on the left you should see the project name. If it is a Software project then directly below the project name it will say "Software Project".

Screen Shot 2023-06-09 at 4.52.15 PM.png

If it says "Software Project" there then you are not experiencing the same problem as the person who posted the original question. That user was working with a Business/Work Management project.

0 votes
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 11, 2023

Hello @Oscar 

Welcome to the Atlassian community!

I've seen that happen sporadically in my Free Jira environment. I have not proactively investigated it, but will notice a few days later that the problem no longer happens.

Is it consistently happening to all users with all browsers in your environment? Have you tried other browsers or clearing your browser cache?

If you view the issue details when this happens do you see that the Category value was actually saved?

Oscar April 12, 2023
  • Happens in every browser I have tried (Edge, Chrome, FF)
  • Caches were cleared. There is an indication that something server-side is going on, since the page briefly refreshes on it's on, and the category appears for a split second, then the cell empties.
  • In the issue detail view, the category does not show.

I am working on the theory it has something to do with the configuration of the project, and so that's where my investigation is at the moment.

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 12, 2023

I found an issue in Atlassian's Jira that was just marked as Fixed yesterday, but there is no explanation about the fix or details about rolling out the fix.

https://jira.atlassian.com/browse/JWMCLOUD-310

Are there other users of your system that can try adding Category values to see if they experience the same problem?

Have you just started using this functionality for the first time, or have you been using it for a while? Has it worked previously and just started showing this behavior?

Are you working with a Team Managed project or a Company Managed project? That information will show at the bottom of the navigation panel on the left.

Have you made any customizations to the project?

Do you have more than one Work Management project? Does this happen in all of them?

Oscar April 12, 2023

Working with my team yesterday, turns out we did make some key form changes that may have actually fixed this in 2 places.

  1. Added the category field to the CREATE form.
  2. Added the category field to the ISSUE DETAIL form.

After a little while, we were entering categories freely.

If this does NOT work for anyone, let us know.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events