Hey,
I currently have a round robin rule for assigning tickets so the workload is shared out fairly.
However, when someone is on holiday or i am on annual leave, you have to go in manually and remove them from the automation rule.
Is there anyway to set dates where certain people will be off so it removes them from the round robin automatically and puts them back in when they are back in the business?
Thanks,
Not out of the box. I've had a couple of clients trying out the smart assignments and rotations app. I'm not affiliated with them, but I think it does what you are looking for.
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There is not an easy way to do that out of the box. You will have to go in and manually remove the users from the rule when they are out of the office.
Thanks,
Kian
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Hello @Lee Rourke ,
You didn't indicate if you were using cloud or on-prem. If you are using on-prem, I can recommend our app Keychain to handle delegation-related matters.
https://marketplace.atlassian.com/apps/1225037/keychain-delegation-for-jira
With Keychain, you can set delegates for people and you can configure workflows and schemas that allow those delegates to perform actions.
https://marketplace.atlassian.com/apps/1225037/keychain-delegation-for-jira
EmreT
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