Automation - User Condition - Assignee

[Brady_ James]

Hello, 

I'm attempting to build a automation flow when an Assignee is adjusted, it should check the user and if it matches then it's going to create a task in a different board. However, I can't get it to recognize the Assignee. Maybe I'm putting the wrong criteria? What should go into the criteria? I'm assuming that it's suppose to be the email of the user that is in the Assignee?

Maybe It's my misunderstanding of the user condition? 

Any help is appreciated. 

[Ste Wright · Accepted solution]

Hi @Brady_ James 

If you just "click" the field, is anything shown? It should show a drop-down of users.

If it does - does entering another user's details work? Or is it working for no user?

---

You could try...

• The "Issue fields condition" - Assignee also works there
• Recreating the rule
• A different browser/incognito mode, in case it's a browser extension blocking this

Ste

[Brady_ James]

Even issue fields condition is not populating the users. 

I also attempted to use Edge and the same issue still happens. 

This feels like a configuration needs to be set somewhere?

[Brady_ James]

Or even permissions?

[Brady_ James]

It is a permissions issue. 

I needed proper access to the Browse users and groups in the Jira Settings > Global Permissions. 

[Kalyan Sattaluri]

Hello @Brady_ James 

If you start typing the display name, it should show the value for you to choose, or you can pick it from drop down? Have you tried that? :p

[Brady_ James]

I have tried that and that is the odd part, nothing is showing up. 

Does this need to be configured?

[Kalyan Sattaluri]

If I start typing, I see prompts for users matching the letters I keyed. May have to wait for other experts to pitch in on why you are not seeing this behavior.. sorry.

[Brady_ James]

That is the behavior I expected but for some reason it's not.