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Automation - User Condition - Assignee

Brady_ James April 1, 2024

Hello, 

 

I'm attempting to build a automation flow when an Assignee is adjusted, it should check the user and if it matches then it's going to create a task in a different board. However, I can't get it to recognize the Assignee. Maybe I'm putting the wrong criteria? What should go into the criteria? I'm assuming that it's suppose to be the email of the user that is in the Assignee?

 

Maybe It's my misunderstanding of the user condition? 

 

Any help is appreciated. 

 

Jira User Condition.PNG

2 answers

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Stephen Wright _Elabor8_
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 1, 2024

Hi @Brady_ James 

If you just "click" the field, is anything shown? It should show a drop-down of users.

If it does - does entering another user's details work? Or is it working for no user?

---

You could try...

  • The "Issue fields condition" - Assignee also works there
  • Recreating the rule
  • A different browser/incognito mode, in case it's a browser extension blocking this

Ste

Brady_ James April 3, 2024

Even issue fields condition is not populating the users. 

 

I also attempted to use Edge and the same issue still happens. 

 

This feels like a configuration needs to be set somewhere?

Brady_ James April 3, 2024

Or even permissions?

Brady_ James April 3, 2024

It is a permissions issue. 

I needed proper access to the Browse users and groups in the Jira Settings > Global Permissions. 

0 votes
Kalyan Sattaluri
Rising Star
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April 1, 2024

Hello @Brady_ James 

If you start typing the display name, it should show the value for you to choose, or you can pick it from drop down? Have you tried that? :p

Brady_ James April 1, 2024

I have tried that and that is the odd part, nothing is showing up. 

Does this need to be configured?

Kalyan Sattaluri
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
April 1, 2024

If I start typing, I see prompts for users matching the letters I keyed. May have to wait for other experts to pitch in on why you are not seeing this behavior.. sorry.

Brady_ James April 1, 2024

That is the behavior I expected but for some reason it's not. 

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