recovery_admin cannot login

[Masco]

Hello!

I would like your help in that I set the password for the recovery admin (setenv.sh), but when I want to log in, it says "The username and password are invalid - try again."

What could be the problem?

[Trudy Claspill]

Hello @Masco 

Are you following the instructions in this document?

https://confluence.atlassian.com/jirakb/restore-passwords-to-recover-admin-user-rights-972329273.html

Did you try the suggestions in step 4?

4. Log into Jira with the username recovery_admin and the temporary password you specified in the system property. 

1. NOTE: In case you get "Invalid username or password" check the syntax from step 2, for example no space between two parameters or missing quotes.

2. NOTE: When you have CROWD SSO enabled it may be needed to temporarily disable this to log in with recovery_admin. To leave only Jira Internal Directory authentication, please see: Disabling a Directory via the JIRA database

3. NOTE: You will be presented with the Welcome screen to create or import new projects. Don't be alarmed - this does not indicate an empty instance.