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recovery_admin cannot login



I would like your help in that I set the password for the recovery admin (, but when I want to log in, it says "The username and password are invalid - try again."

What could be the problem?

1 answer

0 votes
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 25, 2023

Hello @Masco 

Are you following the instructions in this document?

Did you try the suggestions in step 4?

4. Log into Jira with the username recovery_admin and the temporary password you specified in the system property. 

  1. NOTE: In case you get "Invalid username or password" check the syntax from step 2, for example no space between two parameters or missing quotes.
  2. NOTE: When you have CROWD SSO enabled it may be needed to temporarily disable this to log in with recovery_admin. To leave only Jira Internal Directory authentication, please see: Disabling a Directory via the JIRA database
  3. NOTE: You will be presented with the Welcome screen to create or import new projects. Don't be alarmed - this does not indicate an empty instance.

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