In the Jira project, few duplicate tickets were created automatically with the same data, and duplicated tickets updated once the original ticket is updated.
When I compare to the history of tickets, both tickets updated at the same time and created at the same time.
But I updated only one ticket
Can you please tell me what can be the issue? (and there are no automation rules configured to create duplicate tickets)
Thanks & Regards
@Megha P Can you provide some additional information.
Please find details below
please refer Attached screenshots
They are created manually using create issue option
yes, they are in sync
Please let me know if any other details required, I had attached a screenshot of two issues but there are many duplicate tickets created and kindly help us to resolve the same
Thanks and Regards
@Megha P - It looks like there may have been a network hiccup between your computer and your server instance and the issue was created twice. If you update one will it update the other? (I am assuming no and each issue is totally independent.) I would just delete one and not worry about it unless it keeps happening.
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