create a issue from an email

Good morning, I need to create a issue from an email, taking data from a screen corresponding to a transition that caused the mail to fire

2 answers

This widget could not be displayed.

Angela - I am sorry but I don't get it - what do you want to do? Create an issue from an email which was sent from JIRA? Do you have an example for this/what is your usecase?

Cheers

Christoph

Good morning Christoph,

In a complete transition a screen with certain data, in that transition I also have a postfunctions that sends an email to jira, which creates an issue in another flow. What I need is that the data I complete on the initial transition screen appear to me as information in the summary of the new issue that was created. Do you understand?

Cheers

Angela

 

This widget could not be displayed.

Angela - why are you using email for this? Please use Script Runner or Power Scripts for JIRA to create a new issue in the other project with some information from the existing issue.

Cheers

Christoph

Is there an example of using Script Runner or Power Script to create a JIRA issue?

We have a similar question about creating an issue via Email because we have a process flow here at work that ends with an Email to a bunch of people stating the process is done. Once it is done, it passes onto our IT team for implementation so we'd like to take that completion email and create an issue.

We can easily do that with a scripting tool so if you had any examples, I would appreciate the help.

Thanks!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Apr 22, 2018 in Jira Software

How-to setup a secured Jira Software 7.9.0 on Ubuntu 16.04.4 in less than 30 minutes

...PermissionsStartOnly=true User=www-data Group=www-data ExecStart=/opt/jira/bin/startup.sh ExecStop=/opt/jira/bin/shutdown.sh TimeoutStartSec=120 TimeoutStopSec=600 PrivateTmp=true [Install] WantedBy...

1,508 views 10 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you